Urban Brown

Exchange Policy

At Burqe Wala, our customers are at the heart of everything we do.
Our dedicated support team is always ready to assist you in case you wish to exchange your order — we aim to make the process simple, transparent, and customer-friendly.

Domestic Orders

Valid Days of Exchange:
You can request an exchange within 7 days after your order has been delivered, as long as you have proof of purchase (such as your order confirmation email or invoice).

Proof of Purchase:
An order confirmation email or invoice copy will serve as valid proof of purchase.

Conditions Qualified for Exchange:
You may request an exchange if your article meets the following conditions:

• The item is unused, unwashed, and unaltered.

• All original tags, packaging, and accessories are intact.

• The item is in its original condition with the invoice attached.

• A valid reason for exchange is provided (e.g., wrong size, defect, or incorrect item).

For boxed items such as abayas or premium packaging, returns must include the original box or packaging.

Note: Actual product color or appearance may slightly vary due to lighting or screen display settings. Such variations do not qualify for exchange.

Process of Online Exchange

The online exchange process typically takes 7–10 working days after verification.

• If your item is defective or incorrect, Burqe Wala will arrange a free pickup from your doorstep.

• If you wish to exchange an item for another size or design (and it meets our exchange criteria), you’ll need to send the parcel back to our head office address provided by our team.

Once we receive and verify the item, your replacement will be shipped promptly.

Items Not Eligible for Exchange

• Products purchased on sale, clearance, or discount are not eligible for exchange.

• During sale periods, exchange timelines may be longer than usual.

For assistance, please contact our Customer Service Department:
📧 orders@burqewala.com
📞 +92-000-0000000
Our representative will verify your request and, if eligible, schedule a pickup or exchange shipment.

International Orders

Currently, Burqe Wala does not offer returns or exchanges for international orders.
However, if you receive a defective or incorrect item, please reach out to our customer support team, and we will assist you in resolving the issue.

Important: Please take clear pictures of your parcel and invoice before opening your order and keep them until you confirm everything is received correctly. These photos help us resolve any complaints efficiently.

Return Policy

We currently do not offer a return policy (refunds for returned items).
However, if your order qualifies under our exchange terms, we will happily process an exchange.

Refund Policy:
Refunds are not provided in cash.
Instead, customers receive a store credit coupon equal to the product’s value, valid for future purchases on our online store.
This coupon can be used immediately or saved for later — please review its details carefully upon issuance.

Order Cancellation

You may cancel your order anytime before it is processed or shipped.
Once your order has been dispatched, it cannot be canceled and will fall under our standard exchange policy.

After your order ships, you’ll receive a confirmation email and tracking ID for your reference.

Burqe Wala reserves the right to cancel any order due to:

• Product stock unavailability

• Pricing errors or discrepancies

• Payment authorization failure by the issuing financial institution

Need Help?

For order-related assistance, please reach out during business hours:
📱 WhatsApp / Call: +92-000-0000000
📧 Email: orders@burqewala.com
🕐 Hours: Monday to Saturday, 10:00 AM – 6:00 PM [PST]